Privacy Policy

Effective Date: 10th August, 2024

At BIMACURE, powered by INSUCURE SOLUTIONS INDIA (OPC) PVT. LTD, we prioritise your privacy and are dedicated to protecting your personal and financial information. This Privacy Policy outlines how we collect, use, and safeguard your data, and explains our practices regarding communication and payments.

1. Information Collection and Use

To deliver our services effectively, we collect and utilise various types of information, including:

• Personal and Contact Information: This encompasses your name, contact details, address, and government ID. This information is essential for identifying and communicating with you throughout the process.
• Insurance Policy Details: We collect information about your insurance policies, including policy numbers, coverage details, and any associated documents. This helps us address your specific insurance-related issues.
• Claim-Related Documentation: We gather evidence and documents related to your claim or insurance issue, such as claim forms, correspondence with insurance companies, and any other relevant paperwork.
• Communication Records: We record all phone calls, email exchanges, chats, and other forms of communication. These records serve as evidence during the resolution process and help us track the progress of your case.

2. Use of Information

The information we collect is used for several key purposes:

• Assistance with Claims: We use your information to help resolve your insurance-related grievances, including addressing claim rejections, obtaining missing policy bonds, and managing other insurance issues.
• Communication with Financial Institutions: Your information is used to correspond with financial institutions on your behalf, ensuring effective communication and resolution of your case.
• Service Delivery: We use your data to provide our services efficiently, including the analysis of your situation, development of strategies, and execution of necessary actions to address your insurance issues.

3. Privacy and Confidentiality

We are committed to maintaining the privacy and confidentiality of your personal information:

• Data Security: All information is stored securely using industry-standard encryption and protection measures to prevent unauthorised access.
• Limited Use: Your information is used solely for the purposes outlined in this policy. We do not use or share your data for any other purposes without your consent.
• Access and Review: You have the right to access, review, and update the information we hold about you. If you wish to make changes or request deletion, please contact us.

4. No Guarantees or Upfront Payments

• No Guarantee of Return: BIMACURE does not guarantee the recovery of any amount from the insurer. Our services involve assisting and advocating on your behalf but do not ensure specific outcomes.
• No Upfront Payments: We do not charge any fees before providing our services. Payment is only required once we have successfully recovered the funds or resolved the issue. This ensures that you only pay for results.
• No New Insurance Policies: We do not apply for, sell, or manage new insurance policies. Our focus is exclusively on resolving existing insurance issues for our clients.

5. Use of Email Accounts

To facilitate communication with financial institutions and manage your insurance-related issues:

• Creation of Email Accounts: We may create a new Gmail account in the name of the insurer to communicate on your behalf. This account is used solely for managing your case and interacting with insurance companies.
• Secure Management: The login credentials for these email accounts are securely maintained by us. We ensure that all communications are handled professionally and confidentially.

6. Information Sharing

We may share your information with third parties under the following conditions:

• With Your Consent: We share your data with relevant agencies, insurance companies, or law enforcement only with your explicit consent and to facilitate the resolution of your issue.
• For Legal Compliance: We may disclose your information if required by law or to comply with legal processes.

7. Data Protection

We adhere to applicable data protection laws, including:

• Information Technology Act, 2000: Ensuring compliance with Indian data protection regulations.
• EU General Data Protection Regulation (GDPR): If applicable, ensuring compliance with GDPR standards for the protection of personal data.

Our commitment includes implementing robust security measures and best practices to safeguard your data against unauthorised access, loss, or misuse.

8. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Phone: +91 62919 36519 | 033 3528 6213

Email: legal@bimacure.com

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date. It is recommended to review this policy regularly to stay informed of any modifications.

• Information Technology Act, 2000: Ensuring compliance with Indian data protection regulations.
• EU General Data Protection Regulation (GDPR): If applicable, ensuring compliance with GDPR standards for the protection of personal data.

BIMACURE.COM IS NOT RELATED TO IRDA/OMBUDSMAN IN ANY MANNER.

2023 COPYRIGHTS BY INSUCURE Solutions India (OPC) Pvt. Ltd.

This Privacy Policy is designed to provide transparency about how we handle personal information and outlines our practices, including our approach to communication with financial institutions and our no upfront payment policy.